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Frequently Asked Questions

In this section, you'll find the most frequently asked questions about using our cryptocurrency exchange — from how it works, to security, fees, and more. Whether you're a first-time user or a seasoned trader, our FAQ is here to help you understand the process and get quick answers when you need them.

Our exchange allows for fast and secure conversion between traditional currencies (e.g., PLN, EUR, USD) and cryptocurrencies (e.g., Bitcoin, Ethereum), and vice versa. Simply choose the currency pair you're interested in, provide transaction details, and make the payment — we'll handle the rest.

We accept bank transfers, instant payments (e.g., BLIK, Pay-by-Link), and cryptocurrency deposits. Available methods may vary depending on the direction of the exchange.

Most transactions are processed automatically within a few minutes of receiving the payment. For bank transfers, processing time may vary depending on your bank.

No. We also offer quick exchange without registration. However, for larger amounts and for security and AML/KYC compliance, we may ask for identity verification.

Yes. We prioritize security and privacy. Our website uses SSL encryption, and funds are stored in secure wallets. Additionally, we operate in accordance with applicable law.

The rates shown on our website already include our commission, so you know exactly how much you'll receive. We do not charge any hidden fees. For some cryptocurrencies, a network fee (blockchain fee) may be added.

Yes, once the transaction is completed, you'll receive a confirmation via email. You can also save the transaction ID to track it or contact our support.

Contact our support team, providing the transaction number and a description of the issue. We respond to inquiries as quickly as possible — usually within a few hours.

Rates are updated in real-time and sourced from reputable cryptocurrency exchanges. We ensure they reflect current market conditions.

Yes, we comply with GDPR regulations and use modern security measures to protect user data. Your data will not be shared with third parties without your consent.